Central Receiving - FAQ
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What is Central Receiving
- ISU Central Receiving acts as a single point delivery for ISU campus
- Central Receiving will receive, track, and redistribute university funded materials to ISU departments
- Departments do not need to adjust or change their shipping address when ordering product that require delivery to campus
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Why Central Receiving?
- The main objective of Central Receiving is to increase student and staff safety by reducing vehicle traffic on ISU campus
- Along with safety, Central Receiving delivers supply chain and operational efficiencies to Iowa State University
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Where is Central Receiving located?
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How soon can I expect my last mile delivery once received at Central Receiving?
- Packages and CyBuy orders are delivered to your building's Central Delivery Point within the same day of being received at Central Receiving, given exceptions
- Freight deliveries will be schedule with the end customer once received at Central Receiving. Expedited delivery is available. Call Corey Bickelhaupt 515-294-1804 for more details
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Package deliveries - What are building Central Delivery Points?
- Central Receiving utilizes Central Delivery Points (CDP's) at all buildings we serve on campus (package delivery only)
- CDP's provide a more streamlined and efficient delivery model by consolidating multiple carrier deliveries into one single stop, reducing end-customer interruptions
- Need to know where your building CDP is located? Either contact Corey Bickelhaupt (515-294-1804) OR your building supervisor
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How do I receive notification of a delivery?
- All end customers will receive a delivery notification via email once your item(s) are delivered to your building (if the item is addressed to a person)
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Will Central Receiving charge for last mile delivery to campus?
- Central Receiving will not charge for any routine deliveries to campus
- Charges will be assessed for the following special handling requirements: assembly of goods, inside delivery (i.e. lab deliveries) & moving services
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Will Central Receiving accept full truck load deliveries?
- Central Receiving will coordinate full-truck load/large item deliveries with the ISU end-customer
- Call Corey Bickelhaupt 515-294-1804 for more details
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Can I pick my item up from Central Receiving?
- Yes - walk in pick ups are welcome. Please schedule pickup with Central Receiving, contact 515-294-1804 to schedule
- Central Receiving pick ups are available M-F 8:00 AM - 3:00 PM
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Can I ship personal items to Central Receiving?
- No - personal items will not be accepted at Central Receiving
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How is freight damage handled?
- Central Receiving personnel are trained to inspect each item received
- If any damage is suspect, the end customer will be contacted. Please see our Policy and Procedures page for more information
- How do I ship outbound freight using Central Receiving?
- Central Receiving utilizes the latest in software technology to leverage the best prices available for outbound freight shipments
- Central Receiving will handle all aspects of the shipping process, saving the ISU end customer time and money
- Utilize the Central Receiving Service Request portal to request an outbound freight shipment
- Questions? Call or email Corey Bickelhaupt 515-294-1804
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Does Central Receiving offer storage?
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How secure are my items at Central Receiving?
- All items received at Central Receiving are electronically tracked ensuring supply chain visibility.